A steam generator is only as good as its service.
Our service offering helps you keep your DINO unit running reliably over the long term. Whether it's quick support for questions, extended availability in case of a fault, or targeted stocking of important spare parts – our service is designed to reduce downtime and give you more confidence in day-to-day operation.
Our service offering is available as an add-on to our maintenance contracts, or can be booked separately.
Overview of our services
Service hotline
Direct support for questions about your DINO unit, its operation, maintenance, or our services in general. Our service team will help you directly or connect you with the right department.
Available
Weekdays 8:00 am – 6:00 pm
Emergency phone
For extra peace of mind outside our regular business hours, we offer extended phone availability with a callback arrangement.
Callback within 2 hours
Weekdays 5:00 pm – 10:00 pm · Weekends & public holidays 9:00 am – 8:00 pm
Fault repair
Once a fault is confirmed, we provide qualified service personnel and support you in restoring your unit's function.
Response time
Within 48 hours on business days (Mon – Fri)
Spare parts stock
We keep the necessary spare and wear parts for maintenance and repair work in sufficient quantity. This means better planning certainty, faster availability and less downtime when service is needed.
Customer portal
With the DINO customer portal, you have access to all important information about your unit at any time. Master data, documents, records and maintenance intervals are all stored centrally. You can raise service tickets directly through the portal – for simple management, fast communication and more transparency in operation.
All your unit data and documents in one place
When you purchase a DINO unit, every customer receives personalised, password-protected access to our customer portal. There you'll find all the important information about your unit, clearly laid out and available at any time.
In the customer portal you'll find, among other things:
- Master data for the unit, e.g. year of manufacture, output and additional equipment
- Operating instructions
- Declarations of conformity
- Maintenance and commissioning records
- Overview of maintenance intervals
- The ability to raise service tickets
Your benefits:
- Fast access to all relevant unit data
- Central storage of important documents
- Easy tracking of maintenance and service visits
- A transparent overview of the technical status of the unit
- Direct contact with the DINO service team through the ticket system
The DINO customer portal helps you manage your unit efficiently, keep track of maintenance, and quickly access all the information you need in case of a service issue.
What a typical service visit looks like
- 01
Call to the service hotline
We take down your report and ask for the model, year of manufacture and fault description. Many cases are resolved directly over the phone.
- 02
Planning & spare parts dispatch
Our service dispatcher schedules the technician. Any spare parts needed are sent out by courier in parallel.
- 03
On-site visit
Our technician resolves the fault, checks adjacent systems and documents everything for your records.
- 04
Final report & preventive recommendations
You receive a report covering the cause, the action taken and — where relevant — advice on how to prevent it in future.
Service hotline
Fault or question about your unit? Call us directly — weekdays 8:00–18:00 CET/CEST. Outside our business hours, our emergency phone with callback arrangement is available to you.